Shipping & Returns
All orders are typically processed within 2-5 business days directly from the GGs kitchen lab in Barrys Bay, Canada. Upon placing your order, you will receive a confirmation email validating the reception of your order by our team.
If you have any further questions, please contact us at hello@ggsskincare.com
Shipping Costs
Canada:
- Flat shipping rate of $15
- Free shipping on orders over $150 (after discounts and before taxes)
International and USA:
- Flat shipping rate of $25
- Free shipping on orders over $150 (after discounts and before taxes)
Duties and Taxes:
GGs does not assume responsibility for any import duties, broker fees, customs charges, or taxes associated with US or international shipments.
Defective or Missing Items
If a product from your order is defective or missing, please contact hello@ggsskincare.com as soon as possible after receiving your order to advise us of the issue. We are unable to assist with items that are defective and/or missing items outside the 30-day return/exchange policy timeframe.
Returns Policy
Our ingredients are chosen with care but in the unlikely event you experienced a negative and unknown response to the product within 30 days of purchase a refund can be issued. In this event please contact us at hello@ggsskincare.com. Refunds do not include any shipping or handling charges.